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Advocacy is free, independent support to involve you in decisions about your health, care and wellbeing.

An advocate is an independent professional who is on your side. They can support you to have your say and know your rights.

Advocates don’t work for the council, the NHS, or care providers. When you work with an advocate, they will keep things confidential. You don’t need to pay for an advocate.

What do advocates do?

An advocate will:

  • listen to what you think about what’s happening to you
  • help you say what you want and don’t want
  • help you understand information about your situation
  • explain your options
  • plan with you about what to do next

An advocate will not

  • offer counselling or befriending
  • offer legal advice
  • make decisions for you
  • tell you what to do

If at any point you need support that your advocate cannot offer, they can help you find out if there is someone who can. You can ask to stop advocacy support at any time.

Types of Advocacy

There are different types of advocacy, each with different eligibility criteria. Statutory advocacy types are available everywhere, but other types of advocacy are unique to a particular local area.

Statutory advocacy types

The law says that some types of advocacy must always be provided for eligible people, no matter where you live. We call these ​statutory’ advocacy types. Even if we do not provide them in your area, there will be another advocacy organisation that does.

Services they can offer include:

Independent Mental Capacity Advocacy (IMCA)

Care and Support Advocacy (Care Act)

Community Advocacy

Independent Mental Health Advocacy (IMCA)

NHS Complaints Advocacy

Advocacy in Private Care Settings

Transforming Care

Supporting someone to move out of an Assessment and Treatment Unit

When contacting the service, they will be able to talk to you about your situation and will help you to access an advocate.  People who contact Total Voice who are not eligible will be assisted to make contact with relevant local support services.

How to contact Total Voice

Referral Helpline 0300 222 5704   Email
Address Total Voice Cambridgeshire and Peterborough
C/O VoiceAbility
The Old Granary
Cambridgeshire, CB24 3AR


A range of other advocacy services may be available for people to use outside the local authority funded scheme.

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