If you think a child or an adult with care and support needs is in immediate danger, phone 999.

Safeguarding Children

If you have a concern about a child and wish to make a safeguarding referral, you will need to use the relevant online Safeguarding Referral Form (for a Cambridgeshire child and the Portal form for a Peterborough child.

If you are unsure which Local Authority is responsible for the adult, child or young person you are concerned about please use the Postcode Checker  to ensure that there is no delay in responding.

Thresholds of need

Before submitting a referral, please refer to the Effective Support Document webpage – this provides the relevant part of the Thresholds and Pathways guidance that helps you to identify the child’s level of risk and an appropriate level of support.

When making a referral it is important that:

  • All basic details are completed on the referral form (correct names and spellings, family members, date of birth, addresses, ethnicity, first language, disabilities etc). You must ensure that all mandatory fields are completed. If using a form (Cambridgeshire adult or child or a Peterborough adult) you will not be able to save an incomplete form and complete it later.
  • Consent should always be sought from the family before passing information about them to Social Care, unless seeking consent would place them at increased risk of immediate and significant harm or may lead to the loss of evidence for example destroying evidence of a crime or influencing about a disclosure made. If someone is at immediate risk of significant harm, a referral to Social Care should not be delayed whilst consent is sought.
  • The referral must clearly identify the concerns and the impact on the child/adult at risk as well as what support has been provided previously to help address these concerns and what strengths/resilience is within the family.
  • Referrals should set out what the referrer wants to see happen as a result of the referral, and should include the views of the family and, where appropriate, the child or young person.
  • The more information that is provided, the easier it is for the MASH to make a decision about the best course of action to take.

Prevent & Radicalisation

If you have a concern that a child or young person is at risk of illegal extremist activity you should still complete the Cambridgeshire & Peterborough Safeguarding Children Referral Form. The form will ask you to identify this concern as “Prevent (Violent Extremism)”

Assessment Tools for Safeguarding Children

Below are links to some of the assessment tools in order to make professional judgement about the level of risk to the child or young person

Contextual Risk Screening Tool

65.51 KB 998 Downloads

Child Sexual Behaviour Assessment Tool

525.68 KB 1061 Downloads

Graded Care Profile Tool

3.39 MB 444 Downloads

Peterborough Children Services

PCC Safeguarding Children Referral Online Form:

Training and guidance on using the Portal to make referrals is available on the Safeguarding Board website https://app.melearning.co.uk/auth/login

Should you have any problems in sending through referrals please in the first instance contact MASH using the following number: MASH General Enquiries 01733 864170

At this time police, ambulance and fire service will be the only referring professionals to send referrals via email as work is completed to facilitate their move to the Portal. PCCMASHReferrals@peterborough.gov.uk

Peterborough have a Professional Consultation Line which can be used in those circumstances when advice about a possible referral is required. It is not expected that this will be used instead of the Portal and professionals will be directed back to the Portal to submit referrals as appropriate.

The Professional Consultation Line number is as follows: Professional Consultation Line 01733 864180

There are no changes to the Emergency Duty Service and they will continue to operate across Peterborough and Cambridgeshire. The contact number is as follows: Telephone: 01733 234724

Local Authority Designated Officer (LADO) Referrals

If you have concerns about an adult working with a child under the age of 18 that you would like to report, please access the LADO page for more information

Cambridgeshire Children Services

If at any time you have reasonable concern that a child or young person has suffered significant harm or may be at immediate risk of suffering significant harm, telephone the Customer Service Centre on 0345 045 5203, followed up by completing the online referral form within 24hrs of the call, attaching any additional relevant documents.

Children you feel may need support and assistance:

If after having conversations with your internal safeguarding lead and following seeking parental consent, unless to do so would place the child at risk. Please complete the online referral form above indicating a need for support at level 3 attaching any previous early help assessments. Children’s Services will assess the referral and determine if a Section 17 assessment is required.

Professionals requesting information from Cambridgeshire Children’s Services please complete this Request for Information Form

CCC Professional Consultation Line go live date – to be confirmed

How to make an online referral

Professionals should use the new online referral form to submit safeguarding concerns to Children’s Services. This is a much more secure and efficient way of submitting a referral and will also give you a reference number on submission. The online form should be used instead of Word or PDF versions of the form.

Saving a copy

If you wish to save a PDF copy of the form you must do it by clicking the button on the acknowledgement page. Once you leave the acknowledgement page you will not be able to return to it to print a copy of your form.

Local Authority Designated Officer (LADO) Referrals

If you have concerns about an adult working with a child under the age of 18 that you would like to report, please access the LADO page for more information

Safeguarding Adults

Self-Neglect & Hoarding Assessment Tools for Safeguarding Adults

If you are concerned an adult is at significant risk of harm due to self-neglect or hoarding you can use the following risk assessments with a safeguarding adults referral

For more information on Self-Neglect and Hoarding visit

Hoarding Risk Assessment Tool

27.31 KB 92 Downloads

Clutter Index Rating (CIR) Tool

891.06 KB 29 Downloads

Peterborough Adult Services

If you have a concern, suspicion or allegation that an adult is being subjected to harm, abuse or neglect you should contact:

Non-urgent referrals

Peterborough Adult Social Care

Emergency referrals

Within office hours – Peterborough Adult Social Care

  • 01733 747474, option 4 (9am to 5pm Monday to Friday)

Outside office hours & at weekends – Emergency Duty Team

  • 01733 234724

If you think a crime has taken place, you may call the Police on 101 for non-emergencies or 999 in an emergency.

Peterborough City Council:

Cambridgeshire Adult Services

Anyone who becomes aware of concerns of abuse must report those concerns as soon as possible (within one working day) using the

If you are unable to use the online referral form for Adults, please complete the old paper Referral form for Safeguarding Adults and email to mashcontactreviews@cambridgeshire.gov.uk

Emergency referrals

Outside office hours & at weekends – Emergency Duty Team

  • 01733 234724

If you think a crime has taken place, you may call the Police on 101 for non-emergencies or 999 in an emergency.

For more information